SHIPPING POLICY — BACKPIX

Last Updated: September 2026

At BackPix, we work to process and deliver every order as quickly and reliably as possible. Please review the following shipping information before placing your order.

1. Order Processing

All orders require approximately 4 business days for processing and preparation before they are shipped.

Processing includes order verification, product preparation, quality checks, and packaging.

Please note that processing time is separate from shipping time.

2. Shipping Time

After your order has been processed, shipping generally takes approximately 9 business days.

Therefore, the estimated total delivery time is approximately:

4 business days processing + 9 business days shipping = approximately 13 business days total.

Delivery times are estimates and may vary depending on the destination and circumstances outside our reasonable control.

3. International Shipping

BackPix ships internationally.

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.

4. Shipping Delays

Although we work to meet the estimated delivery times stated above, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Customs processing
• Carrier delays
• Severe weather
• Transportation disruptions
• Holidays
• Incorrect or incomplete shipping information
• Other unforeseen circumstances affecting delivery

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide the customer with the appropriate notice and options required by applicable law.

5. Tracking Information

Once your order has been shipped, you may receive tracking information by email or through the contact information provided when placing your order.

Please allow some time for tracking information to become active after the carrier receives the package.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned because of an incorrect or incomplete address provided by the customer, please contact us at:

backpixoficial@use.startmail.com

We will review the available options for reshipment or another appropriate resolution.

7. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at backpixoficial@use.startmail.com as soon as reasonably possible.

We may request photographs, tracking information, or other documentation necessary to investigate the issue with the shipping carrier.

8. Delivery Estimates

The shipping times stated on this page are estimated delivery times, not guaranteed delivery dates, unless BackPix expressly states otherwise.

We recommend allowing additional time during periods of unusually high order volume, holidays, customs delays, or other circumstances that may affect transportation.

9. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded or waived under applicable law.

If applicable law requires a different shipping, cancellation, refund, or delay procedure, those mandatory requirements will apply.

10. Contact Us

If you have questions regarding your order or shipping, please contact us:

BackPix
Email: backpixoficial@use.startmail.com